Comments on: Think Before You Post – an Open Letter to All Consumers http://www.marketingzen.com/think-before-you-post-%e2%80%93-an-open-letter-to-all-consumers-2/ Just another WordPress site Wed, 08 Feb 2012 17:11:06 +0000 hourly 1 http://wordpress.org/?v=3.2.1 By: Marc Wallis http://www.marketingzen.com/think-before-you-post-%e2%80%93-an-open-letter-to-all-consumers-2/#comment-1151 Marc Wallis Mon, 02 Aug 2010 01:53:10 +0000 http://www.marketingzen.com/?p=1929#comment-1151 Good article - insightful commentary. When I am approaching a company's service channels, I keep these things in mind: 1) yelling and arguing won't solve anything, 2) the service desk person is usually not the decision maker or cause of the problem - treat them as an advocate and ask them to work with you to address your issue and 3) be clear about what you want, what you'd like them to do for you. As you suggest, the yelling and venting belong in a personal diary (even though it may feel better coming out in public) ;) Marc Good article – insightful commentary.

When I am approaching a company’s service channels, I keep these things in mind: 1) yelling and arguing won’t solve anything, 2) the service desk person is usually not the decision maker or cause of the problem – treat them as an advocate and ask them to work with you to address your issue and 3) be clear about what you want, what you’d like them to do for you.

As you suggest, the yelling and venting belong in a personal diary (even though it may feel better coming out in public) ;)

Marc

]]> By: Weekend Reading: My fav’s from this week: 7/16/10 | Heather Villa http://www.marketingzen.com/think-before-you-post-%e2%80%93-an-open-letter-to-all-consumers-2/#comment-1149 Weekend Reading: My fav’s from this week: 7/16/10 | Heather Villa Sat, 17 Jul 2010 00:58:56 +0000 http://www.marketingzen.com/?p=1929#comment-1149 [...] Think Before You Post – an Open Letter to All Consumers – We as consumers have never had it so good. Today many tools are available for us to express our likes or dislikes about a product or service. The best way to handle a grievance is to talk to the person or company involved privately using the channels they provide. If you do decide to post comments or critique someone online, wait until you are able to objectively view the situation. “I urge you to please think before you act online”. [...] [...] Think Before You Post – an Open Letter to All Consumers – We as consumers have never had it so good. Today many tools are available for us to express our likes or dislikes about a product or service. The best way to handle a grievance is to talk to the person or company involved privately using the channels they provide. If you do decide to post comments or critique someone online, wait until you are able to objectively view the situation. “I urge you to please think before you act online”. [...]

]]> By: Shama http://www.marketingzen.com/think-before-you-post-%e2%80%93-an-open-letter-to-all-consumers-2/#comment-1148 Shama Mon, 12 Jul 2010 16:58:01 +0000 http://www.marketingzen.com/?p=1929#comment-1148 Hi Crystal, Just the fact that you are posting here is proof that you are not a callous reviewer out to hurt the company. You are clearly thinking about your actions - despite facing challenges. For this, I commend you. I hope that you are able to find some peace and resolution with your current issue. Thank you for taking the time to share your story so candidly. Hi Crystal,

Just the fact that you are posting here is proof that you are not a callous reviewer out to hurt the company. You are clearly thinking about your actions – despite facing challenges. For this, I commend you.

I hope that you are able to find some peace and resolution with your current issue. Thank you for taking the time to share your story so candidly.

]]> By: Shama http://www.marketingzen.com/think-before-you-post-%e2%80%93-an-open-letter-to-all-consumers-2/#comment-1147 Shama Mon, 12 Jul 2010 16:53:35 +0000 http://www.marketingzen.com/?p=1929#comment-1147 Thanks Todd! = ) Yes, cyber bullying has certainly taken a toll on all parties. Here is to hoping we can end it together using peaceful means. Thanks Todd! = )

Yes, cyber bullying has certainly taken a toll on all parties. Here is to hoping we can end it together using peaceful means.

]]> By: Shama http://www.marketingzen.com/think-before-you-post-%e2%80%93-an-open-letter-to-all-consumers-2/#comment-1146 Shama Mon, 12 Jul 2010 16:52:39 +0000 http://www.marketingzen.com/?p=1929#comment-1146 Hi Sabine, I am glad that you gave the owners a chance first. The power of social media is that we are all the media. The responsibility to educate others (as you did) and to treat people with fairness (again, as you did) falls on all our shoulders. Thank you for sharing! Hi Sabine,

I am glad that you gave the owners a chance first. The power of social media is that we are all the media. The responsibility to educate others (as you did) and to treat people with fairness (again, as you did) falls on all our shoulders. Thank you for sharing!

]]> By: Shama http://www.marketingzen.com/think-before-you-post-%e2%80%93-an-open-letter-to-all-consumers-2/#comment-1145 Shama Mon, 12 Jul 2010 16:49:55 +0000 http://www.marketingzen.com/?p=1929#comment-1145 Hi Sital, An excellent point! We aren't just consumers- we wear many hats, and karma rules all at the end of the day. Thank you for sharing your insightful thoughts. Hi Sital,

An excellent point! We aren’t just consumers- we wear many hats, and karma rules all at the end of the day. Thank you for sharing your insightful thoughts.

]]> By: Shama http://www.marketingzen.com/think-before-you-post-%e2%80%93-an-open-letter-to-all-consumers-2/#comment-1144 Shama Mon, 12 Jul 2010 16:48:38 +0000 http://www.marketingzen.com/?p=1929#comment-1144 Hi Lisa, No argument there. I think there are certainly businesses out there who have ignored their customers - and now the customers are revolting. Ah -revolution.= ) My main goal is to make sure that consumers are also thinking about their own behavior. I like the oath "First, do no harm." It applies across the board. Hi Lisa,

No argument there. I think there are certainly businesses out there who have ignored their customers – and now the customers are revolting. Ah -revolution.= ) My main goal is to make sure that consumers are also thinking about their own behavior. I like the oath “First, do no harm.” It applies across the board.

]]> By: Shama http://www.marketingzen.com/think-before-you-post-%e2%80%93-an-open-letter-to-all-consumers-2/#comment-1143 Shama Mon, 12 Jul 2010 16:43:58 +0000 http://www.marketingzen.com/?p=1929#comment-1143 Heather - Another fine point. A single individual and a singular experience doesn't mean the organization is rotten. Better to talk to management first. Heather -

Another fine point. A single individual and a singular experience doesn’t mean the organization is rotten. Better to talk to management first.

]]> By: Shama http://www.marketingzen.com/think-before-you-post-%e2%80%93-an-open-letter-to-all-consumers-2/#comment-1142 Shama Mon, 12 Jul 2010 16:42:14 +0000 http://www.marketingzen.com/?p=1929#comment-1142 Matt - I love that analogy! Yes, trying circumstances do reveal the character within. Thank you for taking the time to share! Matt – I love that analogy! Yes, trying circumstances do reveal the character within. Thank you for taking the time to share!

]]> By: Matt Redard http://www.marketingzen.com/think-before-you-post-%e2%80%93-an-open-letter-to-all-consumers-2/#comment-1141 Matt Redard Sat, 10 Jul 2010 13:14:21 +0000 http://www.marketingzen.com/?p=1929#comment-1141 Great points Shama. When we've been wronged our gut reaction is to lash out without regard to the consequences. The anonymity the internet provides makes this especially tempting. It comes down to who you are. When the heat is on, we are like tea bags - what's inside comes flooding out. For better, or for worse. Great points Shama. When we’ve been wronged our gut reaction is to lash out without regard to the consequences. The anonymity the internet provides makes this especially tempting. It comes down to who you are. When the heat is on, we are like tea bags – what’s inside comes flooding out. For better, or for worse.

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